AI call handling
AI phone answering service for businesses
Every call answered, even after hours
- Answers from your facts
- A transcript of every call
- Logged in your CRM
A missed call is often a missed job
When nobody answers, most callers ring the next business on the list. Our AI phone answering service picks up when you can't, in the evening, at weekends or while you're on a job. It takes the details and logs the enquiry, so you can call back with everything you need.
On every call
Six things it does on every call
Answers straight away
No queue and no voicemail. It answers with your business name and asks what the caller needs.
Takes the details properly
Name, number, the job, where it is and when they need it. The same details every time, so every enquiry is complete.
Answers from your facts
Questions like "do you cover my area?" or "are you open Saturday?" get answered from the information you've given it.
Never guesses
If it hasn't been given an answer, it doesn't make one up. It won't invent a price or promise a time.
Takes a message
When it can't answer, it takes the caller's details so you can ring them back with the answer.
Writes it all down
Every call is transcribed and logged in your CRM, so you can read exactly what was said.
A call, start to finish
What happens on a call, from both ends
The easiest way to judge it is to follow one call through.
A greeting, a question and a helpful answer
It answers with your business name and asks what they need. It deals with what it can, like checking the area or giving opening hours, then takes their details.
A complete enquiry with the transcript attached
A new enquiry in your CRM with the name, number and job filled in, and the call transcript underneath. There's nothing to type up.
Guess a price or promise a time
It works from the facts you gave it and nothing else. If a price isn't on its list, it doesn't make one up.
Ask and we'll let you hear it answer a call before you decide anything.
Included
What every AI answering setup includes
- Your existing phone number kept, so callers and your listings don't change.
- A list of facts it answers from, built with you and updated whenever your services, prices or hours change.
- A transcript of every call, logged against the enquiry in your CRM.
- A text back with a booking link when a caller can't get through, through our CRM.
- The choice of whether it tells callers it's an AI. We recommend it does.
How it starts
Up and running in three steps
- 1
The facts
We write down with you what it should know and what it should leave alone.
- 2
The test
You ring it yourself, as a customer would, until you're happy with what it says.
- 3
Go live
It starts answering your calls, and you can read every transcript.
Judged on the calls it catches
What matters is how many calls it answered that would have gone to voicemail. Each one is in your CRM with its transcript.
- Calls answered
- Out-of-hours calls
- Messages taken
- Enquiries logged
The transcripts also show which questions it couldn't answer, so we can add those facts and it handles more next time.
Google reviews · From our clients · 4.9 stars from 28 Google reviews
What our clients say about us
“Really impressed with the results. We had a record breaking laser hair revenue month in our first month, and we have since worked on website development and all of our online marketing channels with Goliath.”
Kim W.
Changes Clinic
Client reviews · click one to feature it
Who sets up your AI answering
Our team in Manchester sets it up, tests it and keeps its facts up to date.
- CRM and automations manager builds the facts list with you, connects it to your phone and CRM, and tests it.
- Account manager is who you call when your prices, hours or services change.
Businesses that stopped missing calls
Plenty of our clients came to us through a recommendation. If someone recommended us, tell us who, so we can thank them.
"We have worked with Goliath across Google, social media, content creation and website development, and we have changed our online presence completely." Tasha, Sapphire Garage
FAQs
AI answering service questions
Hear it for yourself
Hear it answer a call before you decide
Ask for a demo and hear how it would answer your customers. Then we'll send a free quote to set up your AI phone answering service.