AI integration
AI receptionist for UK service businesses
Answers calls and chats when you can't
- Phone and website chat
- Out-of-hours answering
- Linked to your CRM
Enquiries answered at any hour
Service businesses miss calls while they're on a job or after they've closed for the day. An AI receptionist answers those calls, takes the details and logs each enquiry for you. As an AI automation agency, we set up your AI receptionist on your phone, your website and your CRM.
Where it works
Three places the AI can answer for you
Use one, two or all three. Everything they do is logged in the same place.
On the phone
An AI receptionist answers when you can't, like after hours, mid-job or when the line is busy. It takes the details, answers from the information you've given it and sends you a transcript of the call.
On your website
A chat that answers questions about your services, prices and areas, using the pages already on your site. Each chat becomes an enquiry with a name and a number.
In your CRM
AI reads each enquiry as it lands, sorts it and drafts a reply. It sets the follow-up and flags anything that needs you today.
An enquiry that would otherwise have waited until morning.
23:42
WcWebsite chat
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The first month
What you'll notice in the first month
None of it is dramatic. Small, everyday gaps get closed, and you notice them by what stops happening.
Straight away
Evening calls stop going to voicemail
An evening enquiry is answered when it arrives, and the details are taken and logged. The caller doesn't ring the next business on the list.
For every enquiry
Every enquiry has a next step
Calls, chats and forms land in one place with the same details filled in. Follow-up no longer depends on someone remembering.
Over the first month
Fewer routine questions reach you
Questions like "do you cover my area?" and "are you open on Saturday?" get answered from your own pages. The calls that reach you are the ones that need you.
You can read the transcript of every call, so you can see exactly what it said and fill any gaps in what it knows.
Case studies
Where our AI is already answering
These businesses use AI to answer the enquiries that arrive after they've closed.
What it takes off you
The admin it handles so you don't have to
Most of what the AI does isn't clever. It's the small admin that eats an afternoon, like taking a message, checking a postcode or chasing a form.
It does these the same way every time, at any hour, and logs what it did. You're left with the work that needs a person.
- Answers the phone out of hours and takes the details
- Answers "do you cover my area?" from your own pages
- Sends you a transcript of every call
- Texts back a booking link after a missed call
- Logs every enquiry in your CRM with a next step
- Drafts replies for you to check and send
- Chases quotes that haven't had a reply
- Takes a message when it can't answer
How it starts
Set up in three steps
- 1
The map
We look at where your enquiries come in, what people ask and where calls get missed.
- 2
The setup
The AI is set up in your tools, trained on your pages and tested before it goes live.
- 3
Go live
It goes live once it's been tested. You can read what it said on every call.
Google reviews · From our clients · 4.9 stars from 28 Google reviews
Reviews from businesses we work with
“Really impressed with the results. We had a record breaking laser hair revenue month in our first month, and we have since worked on website development and all of our online marketing channels with Goliath.”
Kim W.
Changes Clinic
Client reviews · click one to feature it
The people who set up your AI
Our own team in Manchester sets up your AI and looks after it.
- CRM and automations manager sets up the AI on your phone, chat and CRM, and tests it before launch.
- Web developer adds the AI chat to your website.
- Account manager is your main contact once it's live.
Clients who've seen it work tell others
Many of the businesses we work with came to us through a referral. If someone sent you, let us know who.
"Really impressed with the results. We had a record breaking laser hair revenue month in our first month, and we have since worked on website development and all of our online marketing channels with Goliath." Kim W., Changes Clinic
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DbDave, business owner
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FAQs
AI receptionist questions we get asked
That's your choice, and we'd recommend telling them. It's the honest approach, and it still beats a voicemail. Most callers want an answer and a callback, and it gives them both.
It only answers from the information you give it, so it won't guess at a price or make a promise. If it can't answer, it takes the caller's details so you can call them back.
In most cases, yes. It works alongside the tools you already have, so you keep your number. If something can't be connected, we'll tell you before you pay anything.
No. It takes the details and logs the enquiry in your CRM. Your CRM can then text the customer a link to book online.
Every setup starts with a free quote. If the tools behind it have a monthly running cost, that's shown in the quote too.
They work together. The CRM is where your enquiries live, and AI integration puts an assistant inside it and on your phone and website. If you don't have a CRM yet, we'd usually set that up first.
Free quote
Never miss another call or enquiry
We can set things up so no call or lead goes unanswered, even when you're on a job or closed. Tell us how enquiries reach you now, and we'll send a free quote.