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Changes Clinic
Aesthetics clinic · Portsmouth, England

Patient Enquiries for a CQC-Registered Aesthetics Clinic

Search, social, website, SEO and AI-driven enquiry handling for a CQC-registered aesthetics clinic in Portsmouth.

The Changes Clinic site
ClientChanges Clinic
SectorAesthetics clinic
LocationPortsmouth, England
Working togetherSince 2019
Monthly ad spend
Headline result£0 in laser hair bookings in month one
01

Challenge

Aesthetics is a trust-led purchase in a heavily regulated space — the site and its ads have to establish CQC credibility before a patient will book a consultation.

02

Approach

A site built to carry the CQC registration and the practitioner's credentials above the fold, treatment pages written one per procedure so each ranks on its own, and search and social pointed at those pages. AI handles the out-of-hours questions that would otherwise sit unanswered until morning.

03

Result

Result£0

In laser hair removal bookings inside the first month of the campaign going live.

2019 to now£0

Laser hair bookings in the first month

Bookings attributed to search and social in the first month, in the clinic's own reporting.

Laser bookings, month one
Cost per consultation
Consultations booked
Service · Website development

What the website achieved

The site we designed and built, and what changed when it went live.

Website development
New site, desktop
New site, mobile
9:41
PageSpeed score0
Load time0.0s
Visit to enquiry0.0%
Service · SEOSEO

What SEO achieved

Where they rank now, and the organic traffic that followed.

laser hair removal portsmouth
changesclinic.co.uk › laser-hair-removalLaser Hair Removal Portsmouth | CQC Registered ClinicMedical-grade laser hair removal in Portsmouth, carried out by a CQC-registered clinic with a free patch test before any course begins…
Position 0 · was 0
Organic sessions, monthly
KeywordPosition beforePosition afterChange
Laser hair removal portsmouth00+0
Lip filler portsmouth00+0
Skin peel clinic hampshire00+0
Cqc registered aesthetics clinic—0new

A page per treatment rather than one price list, each written to answer what a patient asks before they book a consultation.

Service · Social media ads

What social media achieved

The creative we ran on Meta and TikTok, and what each piece delivered.

Social media ads
Ad 1
Meta · Creative
Ad 2
Meta · Used
Ad 3
Meta · In
Ad 4
Meta · Campaigns
Audience
OfferA free patch test and consultation before committing to a course.
CadenceNew creative each month, one treatment at a time rather than the whole menu.
Service · Google Ads

What Google Ads achieved

What went in, what came out, and the searches that made the phone ring.

Google Ads
Ad 1 · SponsoredLaser Hair Removal Portsmouth | CQC Registeredchangesclinic.co.uk › laser-hair-removal
Ad 2 · SponsoredFree Consultation & Patch Testchangesclinic.co.uk › consultation
Ad 3 · SponsoredAesthetics Clinic Portsmouth | Book Onlinechangesclinic.co.uk › treatments
Cost per consultation

Cost per tracked consultation booking from search, across the whole account.

What people searchedCalls
laser hair removal portsmouth0
lip filler near me0
skin peel portsmouth0
aesthetics clinic hampshire0
Service · AI integration

What the AI integration achieved

The assistant we trained on their business, and what it handles on its own.

AI integration
23:42
CCChanges Clinic
Message
Website chat · out of hours
Of enquiries arrive out of hours
Handled without a human
Average first reply
Handles itselfAI chat widgetAI call handlingAI-driven CRM
Hands to a personAnything about an existing job or complaintQuotes outside the standard rangeAnything it is not sure about, with a summary
Trained on the clinic's treatment list, aftercare notes and CQC policies. Every conversation is logged against the enquiry.

Really impressed with the results. We had a record breaking laser hair revenue month in our first month, and we have since worked on website development and all of our online marketing channels with Goliath.

Kim W.Changes Clinic

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