
Enquiry Growth for a Multi-Branch Hearing Clinic
Search, social, website, SEO and CRM built for a multi-branch hearing clinic.

Challenge
A hearing clinic with several branches needs each location to rank on its own terms, and enquiries tracked branch by branch, not lumped together.
Approach
A page per clinic and per condition rather than one location list, so each branch ranks on its own town, with search and social pointed at those pages and a CRM that keeps every appointment attributed to the branch that took it.
Result
Clinics running from a single booking system, each ranking on its own town.
Clinics running on one booking system
Booked appointments against ad spend, taken from the CRM.
What the website achieved
The site we designed and built, and what changed when it went live.
What the CRM system achieved
The system we set up so no enquiry, quote or booking gets lost.
Five clinics, five diaries, and no way to tell which one an enquiry belonged to.
Every branch kept its own appointment book and its own phone. An enquiry for one town could be answered by another, patients were double-booked across sites, and nobody could report on a single branch's performance.
Average time from enquiry to first reply, built and run by us.
What SEO achieved
Where they rank now, and the organic traffic that followed.
A page per clinic and per condition, so each branch ranks on its own town rather than competing with the other four.
What Google Ads achieved
What went in, what came out, and the searches that made the phone ring.
Cost per tracked appointment booking from search, across all five clinics.
We have rebuilt our website and booking system, operating across all five of our clinics and multiple clinicians. We are working on paid media to increase conversions now our online foundations are in place.
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FAQs
BeforeYou ask.
The questions every owner asks on the first call. If yours isn't here, ring us and ask it.