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Source Wood Floors
Wood flooring retail · Diss, Norfolk, England

Search, Social and CRM for an Online Flooring Retailer

Search, social, SEO and a CRM built to track every enquiry for an online wood flooring retailer.

The Source Wood Floors site
ClientSource Wood Floors
SectorWood flooring retail
LocationDiss, Norfolk, England
Working togetherSince 2020
Monthly ad spend£0
Headline result+58% order volume on the same spend
01

Challenge

An online flooring retailer lives or dies on getting the right product in front of the right search, then keeping every enquiry visible from first click to order.

02

Approach

Product and range pages written per wood and per finish rather than one catalogue, search and social pointed at those pages, and a CRM that keeps every sample request and quote visible from first click to delivered order.

03

Result

Result+0%

More orders on the same ad spend, 145 in 2024 against 92 in 2021.

2021 against 2024+0%

More orders on the same spend

Orders a year0 from 0
Revenue£0
Average order value
Service · CRM systems

What the CRM system achieved

The system we set up so no enquiry, quote or booking gets lost.

CRM systems
The scenario

Sample requests and quotes living in an inbox, with no way to tell which turned into an order.

A flooring order takes weeks: a sample goes out, the customer measures up, then a quote follows. None of that was tracked, so nobody could say which enquiries had gone quiet or which ads had produced the orders that landed.

The CRM system we built
One place for every enquirySample requests, quotes and phone calls land in a single tracked pipeline
Samples followed upEvery sample request chased a week later, automatically
Quotes chased without anyone rememberingEach quote followed up on a schedule until it is won or closed
Orders traced to their sourceReporting that ties each order back to the ad or search that produced it
Nothing sits in an inboxEnquiries assigned and timed, so none go quiet unnoticed
Built from the same kit. This client’s modules:Yellow = built · grey = not needed
PipelineBuilt
Sample to delivered order
AutomationsBuilt
9 sequences
Unified inboxBuilt
Calls, email, web and social
Quotes & paymentsBuilt
Sent, tracked, chased, paid
Sample trackingBuilt
Requested, sent, followed up
ReportingBuilt
Source, stage, revenue
ReviewsBuilt
Requested after delivery
MembershipsNot needed
Not needed
Response time

Average time from enquiry to first reply, built and run by us.

Sample requestedDispatch confirmation, then a follow-up seven days later
Quote sent, no replyFollow-up message, then a call task
Order placedConfirmation, delivery window, fitting guidance
Order deliveredReview request and an aftercare reminder
Service · SEOSEO

What SEO achieved

Where they rank now, and the organic traffic that followed.

engineered oak flooring
sourcewoodfloors.co.uk › engineered-oakEngineered Oak Flooring | Free Samples, Trade PricesEngineered oak boards in widths from 150mm to 260mm, brushed, oiled or lacquered, with free samples posted next day…
Position 0 · was 0
Organic sessions, monthly
KeywordPosition beforePosition afterChange
Engineered oak flooring00+0
Herringbone parquet flooring00+0
Wide plank oak boards00+0
Reclaimed wood flooring uk—0new

A page per wood, width and finish rather than one catalogue listing, so each range ranks on the search that describes it.

Service · Social media ads

What social media achieved

The creative we ran on Meta and TikTok, and what each piece delivered.

Social media ads
Ad 1
Meta · Creative
Ad 2
Meta · Used
Ad 3
Meta · In
Ad 4
Meta · Campaigns
AudienceHomeowners mid-renovation and interior designers, retargeted from the ranges they browsed.
OfferFree samples posted next day, ordered straight from the ad.
CadenceNew creative each month, built around a single room and a single finish.
Service · Google Ads

What Google Ads achieved

What went in, what came out, and the searches that made the phone ring.

Google Ads
Ad 1 · SponsoredEngineered Oak Flooring | Free Samplessourcewoodfloors.co.uk › engineered-oak
Ad 2 · SponsoredHerringbone Parquet | Trade Pricessourcewoodfloors.co.uk › herringbone
Ad 3 · SponsoredSolid Wood Flooring | Norfolk Showroomsourcewoodfloors.co.uk › solid-wood
Cost per order

Cost per tracked order from search and Shopping, across the whole account.

What people searchedOrders
engineered oak flooring0
herringbone parquet0
wide plank oak flooring0
wood flooring norfolk0

Diligent marketers who know their stuff when it comes to paid media. I highly recommend anyone with an online business speaks to the guys at Goliath.

Nick R.Source Wood Floors

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