
Search, Social and CRM for an Online Flooring Retailer
Search, social, SEO and a CRM built to track every enquiry for an online wood flooring retailer.

Challenge
An online flooring retailer lives or dies on getting the right product in front of the right search, then keeping every enquiry visible from first click to order.
Approach
Product and range pages written per wood and per finish rather than one catalogue, search and social pointed at those pages, and a CRM that keeps every sample request and quote visible from first click to delivered order.
Result
More orders on the same ad spend, 145 in 2024 against 92 in 2021.
More orders on the same spend
What the CRM system achieved
The system we set up so no enquiry, quote or booking gets lost.
Sample requests and quotes living in an inbox, with no way to tell which turned into an order.
A flooring order takes weeks: a sample goes out, the customer measures up, then a quote follows. None of that was tracked, so nobody could say which enquiries had gone quiet or which ads had produced the orders that landed.
Average time from enquiry to first reply, built and run by us.
What SEO achieved
Where they rank now, and the organic traffic that followed.
A page per wood, width and finish rather than one catalogue listing, so each range ranks on the search that describes it.
What Google Ads achieved
What went in, what came out, and the searches that made the phone ring.
Cost per tracked order from search and Shopping, across the whole account.
Diligent marketers who know their stuff when it comes to paid media. I highly recommend anyone with an online business speaks to the guys at Goliath.
Get in touch
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FAQs
BeforeYou ask.
The questions every owner asks on the first call. If yours isn't here, ring us and ask it.