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Tails.com
Pet food subscription · UK wide

Subscription Sign-Ups for a Direct-to-Consumer Pet Food Brand

Social campaigns for a personalised dog food subscription, measured on sign-ups rather than likes.

The Tails.com site
ClientTails.com
SectorPet food subscription
LocationUK wide
Working togetherNov 2021 to Jan 2022
Monthly ad spend£0
Headline result3.8x return on ad spend
01

Challenge

A subscription brand lives or dies on the cost of each new customer. Every campaign had to be traced back to a sign-up, not to reach or engagement.

02

Approach

Paid social campaigns across Facebook and Instagram, built to bring new customers onto their personalised dog food subscription plans rather than to chase reach.

03

Result

A 3.8x return on ad spend. £8,000 a month in spend returned £30,400, with the subscription revenue recurring after that.

Result0.0x

£8,000 a month in ad spend returning £30,400, with the subscription revenue recurring after that.

November 2021 to January 20220.0x

Orders from social media ads

Subscription sign-ups matched to Meta, against the spend in the same window.

Revenue from social£0 a month
Cost per sign-up£0.0
New subscriptions0 a month
Service · Social media ads

What social media achieved

The creative we ran on Meta and TikTok, and what each piece delivered.

Social media ads
Ad 1
Meta · Creative
0 sign-ups
Ad 2
Meta · Used
£0.0 CPA
Ad 3
Meta · In
Ad 4
Meta · Campaigns
AudienceDog owners, UK. Lookalikes built off existing subscribers.
OfferA personalised plan, with the first box discounted.
Cadence

A positive result for our subscription service. A knowledgeable team that understood the objectives clearly and achieved the results we were looking for.

UK marketing directorTails.comGoogle review · 5 stars

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